Overview

A world leader in the luxury market is looking for a Floor Manager to join the team at their beautiful Bond Street Flagship.

Title: Floor Manager
Location: Bond Street, London
Salary: £40k-£45k + Bonus and benefits

Key Responsibilities

  • Managing the overall operation of the store and ensuring that productivity, sales and profitability goals are achieved and exceeded
  • Driving a ‘Customer First’ culture and ensuring the team deliver world class customer service that will keep customers coming back
  • Ensuring that store and individual KPIs are met by closely monitoring performance and constantly identifying ways to improve
  • Recruiting, training, motivating and inspiring the team to optimize store performance and represent the brand image
  • Supporting the continued development and progression of junior managers
  • To take appropriate action to address performance issues where necessary
  • Building and maintaining strong relationships with Head Office and Area Management

Key Requirements

  • Experience working at senior management level within a premium luxury retail brand
  • Experience managing a turnover in excess of £5million
  • A proven track record of improving individual and store performance and exceeding KPIs
  • An in depth understanding of the luxury market and customer, including trend and competitor awareness
  • Excellent communication skills across all levels
  • Enthusiastic and passionate about the world of luxury fashion